Need a security expert? We are just a call away. Whether it is to conduct a security audit, repair a defective piece of hardware, conduct training, or any other need you may have, we can help! We have the fastest, best service available.

BMF Design’s Benefits

Highly trained and knowledgeable security professionals
Fast, courteous, professional response
Guaranteed response times and service level agreements
Fully stocked parts inventory and service fleet
24x7x365 on-site support services

Key Performance Indicators

BMF has a state-of-the-art support process that is standardized across all your locations and can be objectively evaluated by established key performance indicators. Our support process is dynamically measured by our real-time ServiceDashboardTM. The ServiceDashboardTM establishes an automated real-time view of the activity, performance, and history of your technology and our support team. The ServiceDashboardTM measures four primary metrics on the performance of your security technology and our service effectiveness. These metrics include:

System Uptime

System uptime is measure against the total hours of operation. Unplanned system downtime is measure against the total hours of operation to determine the uptime of the system. An uptime greater than 99% is considered a BMF baseline standard upon which the performance of your security technology is evaluated.

Frequency of Repairs

The frequency of repairs is tracked on a quarterly and annual basis. Trend analysis of the frequency of the repairs is conducted to determine environmental conditions that may be contributing to failures and/or if a technology has reached the end of its beneficial life.

Failure Mode

The failure mode of each support call is tracked and measured. Failure modes are evaluated to determine weak-links in the system and identify pro-active solutions to prevent future repair. Information on the types of failures are shared with manufacturers to improve the overall performance of the equipment.

Responsiveness

Response times are measured against agreed upon Service Level Agreements (SLAs). SLA's are customized based on client needs and expectations. Through the ServiceDashboardTM clients can instantaneously see if SLA's are being met